EXCHANGE & RETURN

Warranty Duration

This warranty service is valid for 30 days from the date of order receipt. After the 30 – day period, no refunds or exchanges will be provided.

Eligible Returns

• Item Condition: The item must be unused, in its original condition, and in the original packaging.
• Free Returns for Our Errors: Returns resulting from our mistakes are eligible for free return shipping, subject to approval by our quality control department.
• Returns Due to Size Issues: For returns caused by sizing problems, the customer is responsible for covering the return shipping costs.
• Tracking Requirement: Please use a traceable shipping method when returning items. We will not be held liable for any lost packages.
• Approval Needed: All returns or exchanges require our prior approval.

Notes

Return Address: Do not send items back to the sender’s address. We will provide you with the appropriate return address.

Required Documents

To initiate a return or dispute, please provide your order number and invoice confirmation details on the “Make A Dispute” page. Our team will respond and offer assistance within 24 hours.

Non – Acceptable Return Cases

• Orders Processed and Shipped Beyond 30 Days: Returns will not be accepted for orders that have been processed and shipped more than 30 days after the order was placed.
• Non – Original, Worn, Damaged, or Incomplete Items (Not Our Fault): We do not accept returns for items that are not in their original condition, have been worn, are damaged, or are missing parts, where the issue is not due to our error.

Customer Service E-mail: zone@urbanstitch.vip